Hotel T&C

Refund is subject to all applicable refund policies, and may be different for each hotel. Make sure to read the terms and conditions before booking hotel thoroughly and to follow the refund procedure.


General Hotel Cancellation Policy

Refund is only allowed for refundable hotel bookings. To get more detailed information of your hotel room reservation refund policy, go to your booking detail / hotel voucher. Cancellation may be subject to some additional fees, depending on each hotel’s policy and your refund method. The refund process for Hotel reservations may take up to 7 - 10 days after a complete refund request has been received, and upon approval by Travellergram according to the applied terms and conditions. Partial refund request is not accepted; refund for any hotel reservations will apply to all of your reservation under the same Booking ID.


How to request a refund?

You can request a refund in four simple steps using your Booking ID

  1. Find Your Booking ID on E-Voucher Or go to our home page and click check order
  2. Send email to cs@travellergram.com request refund with your booking ID and the reason
  3. We will give notification for your refund status
  4. The refund process for Hotel reservations may take up to 7 - 10 days after a complete refund request has been received